Customer Commitment

Ace Pillar's Customer Services

Pre-Sales Service

• Professional product consultation: Customers can schedule a visit with a staff member and communicate with our staff online.

• Product website: Customers can browse the products on our official website.

• Instant messaging: We have set up social media apps and official accounts.

After-Sales Service

• After-sales service department: A dedicated after-sales service department to provide customers with the most professional service.
• Regular surveys: We conduct satisfaction surveys every year for customer feedback.

Pre-Sales Service Process

To verify whether the Company's sales process complies with the system regulations, Ace Pillar has established customer-related management procedures and properly managed various income operations. We also ensure adherence to various regulations, monitor the progress of sales targets, and analyze differences to ensure the quality of operations and effective management.

After-Sales Service Process

Ace Pillar values the feelings of every customer. To provide products and services that meet customer expectations, we are cautious and attentive in responding to all complaints.
We contact the customer through our Service Department as a first step to understand the customer's demands and resolve the issues raised by the customer. We document customer complaints and discuss them in internal meetings to prevent any potential recurrence in the future. This ensures every customer receives the best products and services, achieving sustainable business development.

Regular Customer Satisfaction Surveys

Ace Pillar adheres to a customer-oriented business philosophy. We conduct annual customer satisfaction surveys to provide customers with the best products and services. The surveys use an objective evaluation system to comprehensively evaluate customer satisfaction with our products or services. We also review areas with lower satisfaction ratings in the surveys and implement corresponding improvement measures. Through this approach, we enhance the quality of our services and achieve sustainable business operations.

• Scope: Ace Pillar values each customer, whether they are individuals or businesses. We highly appreciate and humbly accept any feedback and respond accordingly.

• Definition of customer satisfaction: The level of satisfaction with the products or services the customer has purchased and the likelihood of repeated purchasing in the future.

• Operational process: In July of each year, Ace Pillar's internal and relevant departments discuss and formulate the items for the customer satisfaction survey plan. The customer satisfaction survey is then distributed to the subjects identified in the plan.